Clients stay in a branded panelX area while the internal team continues from the private helpdesk console.
Customer ticket access
Continue your panelX support workspace.
Use your registration reference and the same business email from your onboarding request to reopen the customer ticket area, review message history, or add new support follow-ups.
Customer-facing workspace
Billing-linked identity
Email continuity
Internal helpdesk protected
The ticket area is tied to the same commercial reference used for billing, onboarding, and later licensing activation.
Support replies can keep flowing by email, but the customer still has a clean web workspace for review and follow-up.
Support model
This customer workspace is meant for commercial follow-up, billing clarification, rollout planning, licensing questions, and technical incidents that need a clear conversation trail tied to the registration and billing identity.
- Subscription questions
- Plan changes and extra licenses
- Invoice and payment clarifications
- Main IP authorization follow-up
- Add-on and load balancer requests
- Activation and first deployment guidance
- Migration questions
- Environment refinement
- Issue escalation with context
- The internal helpdesk stays private
- Operators receive the full context internally
- The customer keeps a cleaner branded view
Open your customer ticket area
Use the same business identity already attached to your panelX registration. Once the details match, you are routed to the customer ticket workspace tied to that commercial profile.